PRIVACY POLICY

How We Handle Your Information

Your privacy matters to us. This policy explains how Britt White Studio collects, uses, stores and shares personal information when you visit our website, enquire, subscribe to The Journal or work with us.

We only collect information that is reasonably necessary for our business and use it for the purposes outlined below.

We do not sell your personal information.

Information We Collect

Depending on how you interact with Britt White Studio, we may collect:

• your name, email address, phone number and other contact details

• information you provide through enquiry forms, emails, meetings or other communications

• project information, including property details and information relevant to providing our services

• billing, delivery and transaction information where relevant to a client project or purchase

• your email marketing preferences when you subscribe to The Journal

• website usage information such as IP address, browser type, referring pages and how you interact with our website

We do not collect credit card details through our website and we do not operate customer website accounts or logins.

How We Collect Information

Most personal information comes directly from you, including when you contact us, complete an enquiry form, subscribe to The Journal, become a client or communicate with our team.

Some information is collected automatically when you use our website through cookies, analytics and similar technologies.

We may also receive relevant information from third parties involved in a project, such as your architect, builder, consultant, supplier or another person you have authorised to work with us.

How We Use Your Information

We may use personal information to:

• respond to enquiries and communicate with you

• assess, plan and deliver our design services

• coordinate with project teams, suppliers and service providers

• manage procurement, deliveries, billing and administration

• send The Journal or other marketing communications where you have subscribed or otherwise agreed to receive them

• operate, analyse and improve our website and services

• meet our legal and regulatory obligations

Sharing Your Information

We do not sell personal information.

We may share information where reasonably necessary with people and organisations that help us operate our business or deliver your project. This can include builders, consultants, trades, suppliers, freight and installation providers, as well as providers of website hosting, analytics, email marketing, cloud storage and other business systems.

We may also disclose information where required or authorised by law.

Overseas Service Providers

Some of the third-party services we use for website hosting, analytics, email marketing, cloud storage and business administration may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and to ensure personal information is handled appropriately.

Cookies, Analytics and Remarketing

Our website uses cookies and similar technologies to help us understand how people use the site, improve its performance and support our marketing activities.

These technologies may collect information such as your IP address, browser type, pages visited and interactions with the website. From time to time, we may also use advertising or remarketing technologies to show relevant Britt White Studio advertising to people who have previously visited our website.

You can usually manage or disable cookies through your browser settings. Where required, we may also provide additional choices or consent controls through the website.

Marketing Communications

If you subscribe to The Journal or otherwise consent to receive marketing communications from Britt White Studio, we may use your details to send you relevant news, projects and updates.

You can unsubscribe at any time using the link included in our emails or by contacting us.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through secure business systems and third-party service providers. No method of electronic storage or transmission is completely secure, but we take reasonable precautions appropriate to the information we hold.

How Long We Keep Information

We retain personal information for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business and project records and to meet any legal or regulatory requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to access personal information we hold about you or believe that information is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

Privacy Questions or Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

We will consider your enquiry or complaint and respond within a reasonable timeframe.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner about a privacy concern.

Third-Party Websites

Our website may contain links to websites operated by other organisations. Britt White Studio is not responsible for how those websites handle your information, so we recommend reviewing their privacy policies where appropriate.

Changes to This Policy

We may update this Privacy Policy as our business, website or legal obligations change. The most recent version will always be published on this page with the date it was last updated.

Contact

Britt White Studio
Shop 5/4 Ireland Street, Bright VIC 3741
PO Box 410, Bright VIC 3741 Australia
hello@brittwhitestudio.com

Last updated: August 2026